Lady Luck Terms and Conditions — What You Need to Know

1Acceptance of Terms

By accessing or using the lady luck website at ladyluck.best, creating an account, making a deposit, participating in any game, or accepting any bonus or promotion, you confirm that you accept these Terms unconditionally. These Terms apply alongside any specific rules for individual games, betting markets, or promotions published on the lady luck platform, which form part of the overall agreement between you and lady luck.

If there is any conflict between these general Terms and the specific rules of a particular product or promotion, the specific rules will apply to that product or promotion. Lady luck reserves the right to update these Terms at any time — see Section 13 for how changes are communicated.

2Eligibility

To register and use the lady luck platform, you must satisfy all of the following conditions at the time of registration and on an ongoing basis:

• You are at least 21 years of age. The minimum legal age for real-money gaming in the Philippines is 21. Lady luck performs age verification checks and reserves the right to request documentary evidence of age at any time.
• You are accessing the platform from a jurisdiction where online gaming is permitted under applicable local law. It is your responsibility to determine whether your use of lady luck complies with the laws of your jurisdiction.
• You are not an employee, contractor, agent, or close family member of any employee or contractor of lady luck or its affiliated companies, suppliers, or technology partners.
• You are acting on your own behalf and not as an agent, representative, or nominee for any third party.
• You do not have an existing self-exclusion agreement in place with lady luck or any other gaming operator that would prohibit your participation.
• You are not using funds that are proceeds of criminal activity, and your use of the platform does not violate any applicable anti-money laundering laws or regulations.

Lady luck reserves the right to verify eligibility at any point during the account lifecycle and to suspend or close accounts where eligibility cannot be confirmed.

3Account Registration and Security

Each individual is permitted to hold one active account on the lady luck platform. Opening multiple accounts — whether under the same name, different names, or different contact details — is strictly prohibited. Lady luck uses identity verification tools to detect duplicate accounts and will close all associated accounts if duplication is found, with any bonuses or pending withdrawals forfeited.

When registering, you must provide accurate and complete personal information including your full legal name, date of birth, contact details, and address. You are obligated to keep this information current. If any registration information changes, update your account details promptly or contact lady luck support.

Account Security

You are responsible for maintaining the confidentiality of your login credentials. Lady luck will never ask for your full password through live chat, email, or social media. Treat any such request as fraudulent and report it to support immediately. Recommended security practices for your lady luck account:

• Use a password unique to lady luck — not reused from any other platform.
• Enable two-factor authentication where available in account settings.
• Log out completely after each session on a shared or public device.
• Never share your one-time verification codes with any third party.
• Verify you are on the official ladyluck.best domain before entering credentials.

Lady luck is not liable for losses resulting from unauthorised access where such access was enabled by your failure to keep credentials secure.

4Deposits and Withdrawals

All financial transactions on the lady luck platform are conducted in Philippine pesos (PHP). Lady luck does not apply currency conversion charges to player transactions. Accepted deposit and withdrawal methods include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO online banking, BPI online banking, UnionBank online banking, and eligible Visa and Mastercard bank cards.

Deposits

• Deposit methods must be registered in the same name as your lady luck account. Third-party deposits are not accepted.
• Minimum and maximum deposit limits vary by payment method and are displayed in the cashier section of your lady luck account at the time of deposit.
• Lady luck is not responsible for delays caused by the payment provider's systems or Philippine banking infrastructure.
• Deposits made to your lady luck account are for gaming purposes only and cannot be transferred to third parties.

Withdrawals

• Withdrawals are processed to the same payment method used for the most recent deposit where possible, subject to method availability.
• Identity verification is required before your first withdrawal and may be requested again for subsequent withdrawals. This is a regulatory requirement, not optional.
• Active bonus balance must meet applicable wagering requirements before the corresponding real-money balance becomes eligible for withdrawal.
• Lady luck processes withdrawal requests within the timeframes published in the cashier section. Processing times for payment providers are outside lady luck's control once the withdrawal has been approved.
• Lady luck reserves the right to conduct additional verification checks for withdrawals above certain thresholds in accordance with anti-money laundering obligations.

5Bonuses and Promotions

Lady luck offers various bonuses and promotions to registered players. All promotions are subject to specific terms published alongside each offer in addition to these general Terms. Where specific promotion terms conflict with these Terms, the specific promotion terms take precedence for that promotion.

Wagering Requirements

Most bonuses at lady luck are subject to wagering requirements — a specified multiple of the bonus amount (or bonus plus deposit, depending on the promotion) that must be wagered before the bonus converts to withdrawable real-money balance. The applicable multiplier, eligible games, and time limit are specified in each promotion's terms.

• Not all games contribute equally to wagering requirements. Game contribution percentages are published per promotion.
• Wagering contributions from bets voided due to technical error or rule violation do not count toward requirements.
• Bonuses expire if wagering requirements are not met within the stated time limit. Expired bonuses and any winnings derived from them will be removed from your account balance.

Bonus Eligibility and Abuse

• Bonuses are available to one account per household, per IP address, and per device.
• Lady luck reserves the right to withhold, cancel, or reverse bonus awards where evidence of bonus abuse is identified, including but not limited to: opening duplicate accounts to claim multiple bonuses, staking patterns designed to exploit wagering requirements with minimal risk, or collusion with other players.
• Decisions regarding bonus eligibility made by lady luck in good faith are final.

6Gaming Rules

All games available on the lady luck platform operate according to their published rules, which are accessible within each game interface. By placing a real-money wager on any game at lady luck, you confirm that you have read and accept the rules for that game.

• Game outcomes are determined by certified random number generators or, in the case of live dealer games, by the results of the live dealer's actions as streamed in real time. Lady luck does not manipulate game outcomes.
• In the event of a technical failure that interrupts a game session, lady luck will endeavour to settle the game round based on the last confirmed game state. Where a confirmed state cannot be established, the wager will be voided and the stake returned to your balance.
• Players must not use automated tools, bots, or software to play games at lady luck. Detection of such tools will result in immediate account termination.
• Suspected collusion between players in any card game or table game, including Tongits, is grounds for account suspension and forfeiture of winnings pending investigation.
• Return-to-player (RTP) percentages are published by game providers and reflect theoretical long-term averages across all players. They are not a guarantee of individual session outcomes.

7Sports Betting Rules

Sports betting at lady luck — including NBA, MMA, virtual sports, and any other available sport or event — is subject to the specific betting rules published per sport and market type, in addition to these Terms. The following general rules apply across all sports betting products at lady luck.

• All bets are placed at the odds displayed at the time of confirmation on the betting slip. Lady luck is not responsible for odds that change between the time you select a market and the time you review the slip — always check the slip before confirming.
• Bets are final once confirmed. Cancellation of placed bets is not possible except in circumstances explicitly described in the relevant sport's specific rules (for example, event cancellation or void market conditions).
• Lady luck reserves the right to void bets placed on markets affected by technical errors in odds, settlement errors, or events where the integrity of the result is in question pending official investigation.
• Winnings on sports bets are settled based on the official result published by the relevant governing body. Lady luck is not bound by television broadcasts, unofficial announcements, or social media posts as settlement sources.
• Minimum and maximum stake limits per market are displayed within the betting interface at the time of selection.
• Live betting markets close and re-open rapidly during events. Lady luck is not liable for market suspension at moments when a player intends to place a bet.

For sport-specific settlement rules — including void conditions, postponement policy, and method-of-victory definitions for MMA — refer to the detailed rules published in the relevant sport section at lady luck.

8Responsible Gaming

Lady luck is committed to providing a gaming environment that supports player wellbeing. Online gaming is intended to be a form of entertainment — when it stops being that, we want to help. The following tools are available in every lady luck account and can be activated at any time through account settings or by contacting support.

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your lady luck account. Limit reductions apply immediately; increases are subject to a waiting period.
• Session Time Reminders: Set a notification to alert you when you have been logged in for a defined period. Available in account settings.
• Cooling-Off Period: Take a short break from gaming without permanently closing your account. Available for periods ranging from 24 hours to 90 days.
• Self-Exclusion: Permanently or temporarily exclude yourself from the lady luck platform. Self-exclusion cannot be reversed for the duration of the chosen period. Contact support to initiate.
• Reality Check: Enable periodic on-screen reminders of your net wagering activity during your current session.

Lady luck will not deliberately exploit players showing signs of problematic gaming behaviour. If you have concerns about your gaming activity, contact our support team or refer to the dedicated resources on our Responsible Gaming page.

9Privacy and Data Protection

Lady luck collects, processes, and stores personal data in accordance with applicable Philippine data protection legislation. The full details of how your data is collected, used, and protected are set out in the Lady Luck Privacy Policy, which forms part of these Terms by reference.

• Data collected during registration and account use is processed only for the purposes of operating the platform, verifying identity, processing transactions, preventing fraud, and complying with legal obligations.
• Lady luck does not sell player data to advertising networks or marketing databases.
• You have the right to request access to your personal data held by lady luck and to request correction of inaccurate information. Contact support to exercise these rights.
• Transaction and activity logs are retained for the periods required by applicable law and regulatory obligations, after which they are securely deleted.

10Intellectual Property

All content on the lady luck platform — including but not limited to the website design, logos, graphics, game interfaces, text, and software — is the intellectual property of lady luck or its licensed content providers. Nothing on the platform grants you any right to use, copy, reproduce, distribute, or create derivative works from any lady luck content without express written permission.

• Game content provided by third-party providers remains the property of those providers and is used by lady luck under licence.
• Scraping, mirroring, frame embedding, or automated extraction of content from the lady luck platform is prohibited.
• The lady luck brand name and logo may not be used in any context without prior written authorisation.

11Limitation of Liability

To the fullest extent permitted by applicable law, lady luck's liability to you in connection with your use of the platform is limited as follows:

• Lady luck is not liable for losses arising from your gambling decisions, including but not limited to game results, betting outcomes, or bonus strategy choices.
• Lady luck is not liable for losses caused by delays, interruptions, or failures in internet connectivity, third-party payment processing, or any other external infrastructure outside of lady luck's direct control.
• Lady luck is not liable for losses arising from unauthorised access to your account where such access resulted from your failure to maintain secure credentials.
• Lady luck is not liable for indirect, consequential, or punitive damages of any kind arising out of your use of the platform.
• Nothing in these Terms limits liability for fraud, death, or personal injury caused by lady luck's own negligence, or any liability that cannot lawfully be excluded.

12Account Suspension and Termination

Lady luck may suspend or close your account at any time if:

• You breach any provision of these Terms or any specific game or promotion rules.
• Lady luck has reason to believe that you have provided false registration information or are not who you claim to be.
• You are found to be operating duplicate accounts.
• Evidence of fraud, money laundering, bonus abuse, or use of prohibited tools is identified.
• Your account activity suggests a risk of harm to yourself or others, including indicators of problem gambling.
• Lady luck is required to do so by a regulatory authority or court order.

If your account is closed due to a breach on your part, lady luck reserves the right to withhold any bonus balances and winnings derived from those bonuses. Real-money balances not subject to active bonus wagering requirements will generally be returned to you via your registered payment method, subject to identity verification and anti-money laundering checks.

You may close your lady luck account voluntarily at any time by contacting support. Any real-money balance in your account at the time of closure will be processed for withdrawal to your registered payment method following standard verification procedures.

13Changes to These Terms

Lady luck reserves the right to update or modify these Terms at any time. Changes will be communicated to registered players via the email address associated with your account and/or by a notice displayed prominently on the lady luck platform before the effective date of the change.

If a change materially affects your rights or the way lady luck operates in a way you do not accept, you have the right to close your account before the change takes effect. Continuing to use the lady luck platform after the effective date of any change constitutes acceptance of the revised Terms.

Lady luck will always maintain an accessible copy of the current Terms on the platform and will indicate the date of the most recent update at the top of this page.

14Governing Law and Disputes

These Terms and any dispute or claim arising from your use of the lady luck platform shall be governed by and construed in accordance with the laws of the Philippines. Any dispute that cannot be resolved through good-faith negotiation with lady luck's support team may be referred to the relevant Philippine regulatory authority or pursued through the courts of the Philippines.

Lady luck will make reasonable efforts to resolve complaints and disputes through the support channel promptly and fairly. If you have a complaint, contact support in the first instance and allow a reasonable period for resolution before escalating further.

15Contact Lady Luck

If you have questions about these Terms, your account, or any aspect of the lady luck platform, the support team is available 24 hours a day, 7 days a week through live chat within the platform. For written correspondence, the official contact email is:

For responsible gaming support specifically, refer to the tools available in your account settings or visit our Responsible Gaming page.